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Complaints

At FOREX Bank we want to give our customers the best possible service and to listen to our customer as it inspires us to develop and improve our company and service. Whether you wish to make a complaint, praise us or pass on a good idea, we would like to hear from you. We encourage you to go to the branch, where you have done your business, if you wish to praise us, because we prefer to hear it from you directly.

If you think, you have had a less fortunate experience as a customer at FOREX Bank and wish to make a complaint, we ask you to do the following: First, please go to the branch, where you had the experience. The staff will listen to your criticism and try make things right again. It is our experience that this is the quickest and best way to solve the problem. Should you, however, not be satisfied with the branch's solution, you are most welcome to contact the department responsible for customer complaints at our head office. Their task is to take care of you and your complaint correctly and re-establish your trust in FOREX Bank.

You can either write to us or send us an e-mail:
Address: FOREX HQ; Gothersgade 9-11, 4.; 1123 Copenhagen K
E-mail: kundekonsulent@forexbank.dk  

We most often find a satisfying solution for our customers. Should this, contrary to expectation, not be the case with your complaint, you have the opportunity to make a complaint with The Danish Complaint Board of Banking Services through their website.


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